Graffiti Gorilla Graphix Shipping & Returns Policy
Made to Order
Every Graffiti Gorilla Graphix garment is produced specifically for you after your order is placed. Because our products are print-on-demand and made individually for each customer, we do not accept general returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or change of mind.
Please review the product description and sizing information carefully before placing your order.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong product, we’ll make it right.
Please contact Graffiti Gorilla Graphix within 30 days of delivery and provide your order information along with a clear photo or video showing the problem.
Once the issue is verified, we may provide a replacement at no additional charge or issue a refund, depending on the circumstances and product availability.
You generally will not be required to return the defective product.
Size & Color Exchanges
Because every garment is made specifically for each order, we are unable to offer exchanges when a customer orders the wrong size or chooses the wrong color.
We strongly recommend checking the sizing chart available on each product page before ordering. Product colors may also vary slightly depending on your screen settings and the garment-printing process.
Order Cancellations
Orders may only be canceled before they enter production.
Because we begin production shortly after an order is submitted, cancellation requests are not guaranteed.
If you need to cancel an order, contact us as soon as possible. Once production has started, the order can no longer be canceled or refunded for a change of mind.
Refunds
When a refund is approved, Graffiti Gorilla Graphix will process the refund through the payment method used for the original purchase.
For purchases processed through Wix Payments, approved refunds generally take approximately 3–5 business days to appear on the original card or bank account after processing. Your financial institution may require additional time before the funds appear.
Shipping charges may also be refunded when the refund is the result of a verified manufacturing defect, damaged product, misprint, or incorrect item.
Lost or Delivery-Related Orders
If tracking shows an unusual delay, delivery problem, or your package appears to have been lost in transit, please contact us with your order number so we can investigate the shipment and determine the appropriate resolution.
Please make sure your shipping information is correct before completing checkout. Graffiti Gorilla Graphix cannot guarantee replacement or reimbursement for orders delivered to an incorrectly entered address.
Limited-Edition Products
Limited releases are produced in restricted quantities and may not be available for replacement if an issue occurs after the edition has sold out. If a verified defective or damaged limited-edition product cannot be replaced, a refund may be issued instead.
Need Help?
Have a problem with your order? Talk to the Gorilla.
Contact us through our website and include:
Your name • Order number • Description of the issue • Photos or video when applicable
We appreciate every customer who supports Graffiti Gorilla Graphix, and if something arrives damaged, defective, misprinted, or incorrect, we’ll work to make it right.
Graffiti Gorilla Graphix
Graphic Tees. Zero Chill. 🦍